Bulletin Cricket and Superworm shipping policy for Winter months
Due to the extreme cold temperatures, crickets and superworms and combinations that include either of those items are recommended to ship via EXPRESS shipping. We are not enforcing the "express shipping only" policy at this time but it is recommended.
If you choose to have your order shipped standard and the delivery address temperatures are less than 32 degrees as the days high or less then 20 for the evening low, then your order is NOT GUARANTEED. You will not be reshipped at no charge.
Standard Shipping Policy after January 7, 2008
Monday through Wednesday Shipping is our normal policy in order to insure delivery before the weekend. Orders received prior to 8:00am EST on Monday and Tuesday are shipped the same day unless you instruct otherwise. Orders received prior to 9am EST on Wednesday are also shipped same day to most areas.
All orders received after 8 am EST will be shipped the next business day. Orders received after 9 am EST on Wednesday will be shipped the following MONDAY unless Next Day Air is chosen as the shipping method. Thursdays are EXPRESS SHIPPING ONLY!! NO SHIPPING on Fridays.
We ship via UPS, DHL, Airborne, USPS and FedEx, selecting the carrier we believe will provide the best service for your particular area.
Special Delivery Instructions are often an accident waiting to happen. The carriers rarely read special instructions such as, leave inside porch on brown box.
THEREFORE... we do NOT accommodate requests to put such instructions on packages and we ARE NOT RESPONSIBLE FOR PACKAGES THAT ARE NOT RECEIVED BY A LIVE PERSON AT TIME OF DELIVERY.
EXTREME COLD WEATHER RESTRICTIONS
Our special winter packaging is sufficient for short durations in moderately cold weather, but even with a guaranteed delivery service, we have no control over how long the shipment will be exposed to extreme cold on a delivery truck that may have no climate control. When the temperatures in your delivery area are predicted to have a HIGH of less than 32 degrees or a LOW of less than 20 degrees we CANNOT guarantee live delivery. Orders shipped under these conditions are at YOUR OWN RISK and are NOT eligible to receive refund or replacement.
EXTREME HOT WEATHER RESTRICTIONS
When temperatures in our area or your delivery area are above 95 degrees F we simply cannot guarantee the shipment and no replacements or refunds will be made for DOA's , regardless of shipping method chosen. If you want your shipment guaranteed for live delivery you should wait until conditions improve before having us ship your order.
We hope this information will help you understand the challenges inherent in shipping and delivery of live items.
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